I’m Eric, a user experience practitioner specializing in UX research and design in the civic space based in Baltimore, Maryland.
Some of my work
-
From paper to programmed
Translating a paper form into an intuitive online experience
-
Returning to a saved application
Making it easy to pick up where you left off
-
Library search tools
A usability study into Towson University’s online library search tools
-
Accordions and low literacy
Optimizing means-based benefit applications for those who need it most
-
App design
Prototype exercise in connecting organizers and volunteers
More about me
I’m a Baltimore-based user experience practitioner who has done research and design with the Social Security Administration since 2018. I’ve contributed on several products in the internal and public-facing space in that time. The opportunity to give agency to those in need and deliver services quickly and efficiently has been key in shaping my design philosophy.
I attended the University of Baltimore’s master’s program in Interaction Design and Information Architecture and received a certificate in User Experience Design in 2017.
I enjoy spending time outside by walking my dog, hiking, and cooking over a flame. Inside, you’ll find me playing video games, working out, or watching a movie I’ve seen dozens of times.